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Verizon Communications INC.
Title: Verizon Communications INC.
Category: Business & Economy / Management
Details: Words: 739 | Pages: 3.1 (approximately 235 words/page)
Verizon Communications INC.
Learning from the case
This case describes the benefits of the scorecard and the challenges of measurement and implementation.
This case reflects on:
- How to implement a Balanced Scorecard
- How to measure and improve the effectiveness of support functions
- How to link non-financial measures to financial measures of support functions when financial benefits are difficult to quantify.
Verizon Communications Inc. was one of the first companies to implement a Human Resources Balanced Scorecard. This report …showed first 75 words of 739 total…
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…showed last 75 words of 739 total…conditions.
Bringing operational managers in the core team
In order to counter the ills of too much HR control on the whole process, operational managers and functional heads of other departments should be made part of the core team, who could monitor the whole process objectively.
Training & Development
To make the employees of the organisation comfortable with this new approach, proper training should be imparted to them.
Characteristics of an ideal balanced scorecard
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